Shipping policy

📦 Order Processing & Delivery Timelines
We carefully inspect and meticulously package every single order to ensure your investment arrives in absolute perfection. Please note our handling timelines prior to dispatch:
  • In-Stock Collections: Please allow approximately 4 to 10 business days to process and prepare your order before it ships.
  • Special Orders & Pre-Orders: Sourced specifically for you, these rare items require 10 to 15 business days or more to process before shipping.
  • A Quick Note on Transit: Our handling timelines exclude weekends and statutory holidays. While courier transit speeds are ultimately outside our hands, we will proactively inform you if any unexpected carrier delays arise. You can also easily check your order’s live status directly on our website anytime! Because carrier logistics schedules fluctuate, refunds or cancellations cannot be issued due to postal transit delays.
✈️ International Shipments, Duties & Customs
We love connecting with our luxury community across the globe! For our valued US and International clients, please take note of international crossing guidelines:
  • Customs & Fees: Border duties, local taxes, and import fees are determined by your home country and are the responsibility of the buyer.
  • Delivery & Holds: To protect our independent consignment ecosystem, we are unable to issue refunds or exchanges for packages that are held in customs, or items returned to us because border fees were declined.
  • Secure Tracking: We highly recommend tracking your international package closely so you can ensure someone is available to securely sign for and receive it upon arrival.
🛡️ Shipping Protection & Claims Support
Because we handle high-value, rare investments, we want to ensure your package travels with complete security. Standard base shipping does not automatically include comprehensive transit insurance.
To fully protect your purchase against transit issues, we strongly encourage securing coverage on checkout day:
  • Option 1 (Built-In): Simply add Route Package Protection directly to your cart at checkout for instant, automated coverage.
  • Option 2 (Independent): Secure independent third-party coverage on the day your item ships by visiting Secursus.
  • Our Claims Partnership Support: While financial responsibility for uninsured packages that are lost, damaged, or stolen in transit ultimately remains with the buyer, we are here to back you up. If any shipping issues arise, our team will gladly step in to assist you with gathering the necessary documentation to submit claims through your third-party or home insurance policies.